Collaborative approaches deliver a wide range of benefits which enhance efficiency, service to our clients and competitiveness.
These approaches can, over time, create an environment that engenders trust between organisations and provide a framework for setting and reviewing the following objectives:
- Increase our capacity to jointly deliver efficiency improvements
- Facilitate new ways of working
- Enhance transparency and openness
- Enhance the value we deliver to our clients
- Work in harmony and with regard to each other’s governance and assurance processes
- Promote collaborative working wherever it is appropriate
Determinants of success
To measure our success in achieving the aforementioned objectives, we scrutinise and assess the effectiveness of the following key areas of projects involving collaborative working:
- Awareness – clear policy and objectives set out within each project
- Leadership, competencies and behaviours
- A joint relationship management plan
- Sharing of best practice and knowledge across the group
- Whether partners who can work with us in a collaborative, safe and efficient manner
- Appropriate project-based processes, organisation and governance to enable effective collaborative working including performance measurement and continuous improvement
- A joint approach to opportunity and risk management as well as innovation
- Ensuring that the joint management team maintains behaviours and trust, and deals with the challenge of sustaining the ethos and focus throughout the lifecycle of the relationship.
The Glasgow office received ISO 44001 certification in 2015, based on our collaborative partnership with an NHS client in Scotland.
In each of our regions, the chief operating officer is the senior executive responsible for ensuring that the policies, processes, culture and behaviours required are established and maintained.
Responsibility for developing this policy and associated group-level procedures, for reviewing the collaborative working performance of the operating business within the group, and for ensuring that we continually improve, sits with the collaborative working steering group, chaired by the group chief executive officer.
At the outset of a project, the project board meets to decide whether a structured collaborative approach is to be taken and to agree the desired objectives. Activities and timeframes are then set.
Relationship management plan
It is recognised that every project is different, and the collaborative approach will need to be adjusted accordingly. For each designated collaborative project a specific joint relationship management plan will be developed and will evolve through the life of the project as it progresses.
Currie & Brown’s employees seek to work in accordance with the group’s leadership framework and values, which are consistent with collaborative working.
Currie & Brown operates in many different markets and countries. Our policy does not vary, but detailed implementation takes into account the specific operating environment of each of our businesses.